How to Contact GE Capital for Bill Pay, Account Support, and Other Services

GE Capital was once a massive financial services company that provided banking, lending, leasing, and other products. But after the 2008 crisis, GE Capital downsized and spun off various business units. So contacting them today for bill pay help or account support requires knowing who now handles specific services

This guide will cover who to call for GE Capital bill payment, account management, and customer service.

Contacting Synchrony Financial for GE Credit Cards and Loans

If you need to make a payment, check your balance, or get support for a GE Capital credit card, personal loan, or retail financing account, you’ll need to contact Synchrony Financial instead Here are key details

• GE Money Bank credit cards – Includes all GE-branded retail cards. Call 1-866-419-0881.

• CareCredit – For health, veterinary, and specialty credit cards. Call 1-866-893-7864.

• GE personal loans – Installment loans and other lending. Call 1-877-905-2097.

• GE consumer finance accounts – All other bank accounts. Call 1-866-621-6210.

You can also manage accounts online via MySynchrony or the Synchrony mobile app for bill pay, balance checks, statements, etc.

Contacting Synchrony for GE Mortgage and Lien Releases

To get a lien discharge, mortgage release, or title release for a GE Capital property, contact Synchrony:

• Email [email protected] for mortgage lien releases.

• Call 1-866-419-4096 for GE mortgage support.

• Fax lien release requests to 1-888-224-0797.

Provide all account and property details. Processing can take 4-6 weeks.

Contacting Element Financial for GE Fleet Services

GE Fleet management and commercial leasing services were acquired by Element Financial. For existing GE Fleet or Gelco accounts, contact Element instead:

• Call 1-800-328-0244 for customer service.

• Email [email protected] for support.

• Visit Element’s contact page.

Have your full account and lease details available when reaching out.

Verifying GE Capital Employment

To get proof of past GE Capital employment, visit GE’s HR website to request a verification letter online with your employee ID.

Contacting GE Corporate for Other Inquiries

For questions about GE Capital services not handled by Synchrony or Element, try contacting GE corporate:

• Call 1-800-643-2353 for customer service.

• Submit questions via GE’s contact form.

• Mail written correspondence to 3135 Easton Turnpike, Fairfield, CT 06828.

But many GE Capital business lines have closed, so GE corporate may not handle certain past services anymore.

Locating Your GE Capital Account Number

If you can’t find your account number, try:

• Checking old statements and paperwork.

• Calling your bank for past auto-pay records.

• Logging in online – GE/Synchrony may identify you without the number.

• Using IRS form 4506-C if you authorized them to share info.

GE/Synchrony can search for your account with your SSN and personal details if needed.

Paying Your GE Capital Bill via Synchrony

You have various options to pay a bill for an active GE Capital account now handled by Synchrony:

• Pay online – Login to your Synchrony account and schedule a bank account withdrawal.

• Pay by phone – Call 1-866-419-0881 to pay over the phone.

• Pay by mail – Mail a check/money order with your remittance coupon.

• Pay in person – Visit a local Synchrony branch and pay in cash/check.

• Set up autopay – Schedule automatic monthly payments from your bank account.

Always have your Synchrony account number, payment amount, and due date when paying. Verify funds availability to avoid fees.

Getting GE Capital Customer Service Support

Here are some tips for getting help from Synchrony/GE Capital customer service:

• Have your account info handy before calling.

• Be prepared to verify your identity.

• Note the representative’s name assisting you.

• Request written confirmation of account changes.

• Escalate to a supervisor if needed for complex issues.

• Submit complaints to regulators if issues persist.

Staying organized and persisting with follow-ups is key to resolving account problems efficiently.

Closure of Many GE Capital Business Lines

While Synchrony took over many GE Capital consumer services, they discontinued commercial lending, leasing, and financing programs for businesses. GE Capital downsized to only support GE’s industrial divisions now.

So for franchise, equipment, corporate, and real estate financing needs, GE Capital is no longer an option – you’ll have to find alternatives. But existing individual customers can still get account support and make payments to Synchrony.

Summary

With the details provided, you can now identify who to contact for old GE Capital accounts and services:

• Synchrony Financial – Credit cards, consumer loans, bill pay

• Element Financial – Fleet leasing accounts

• GE Corporate – Other inquiries not handled above

Have your account information handy when you call or write in to avoid delays accessing your accounts. GE ensured a smooth transition of key services like credit cards and lending to new owners like Synchrony. So consumers can still get support and make bill payments conveniently.