As a customer of Southern Pine Electric Cooperative, you have multiple options for paying your monthly electric bill. While Southern Pine offers an online payment portal, some members may prefer to pay their bill over the phone. In this article, I’ll provide a step-by-step walkthrough on how to pay your Southern Pine Electric bill by phone.
When to Call to Make a Payment
Southern Pine Electric has a dedicated team ready to assist you and take payments by phone Here is key information on their payment call center
- Phone Number: 800-231-5240
- Hours: Monday – Friday, 8:00 AM – 4:30 PM
So during normal business hours, Monday through Friday, you can call 800-231-5240 to speak with a representative and pay your bill.
If you call after hours, on weekends, or holidays, you will need to use the online payment portal or wait until the next business day. But calling within those hours gives you the flexibility to take care of your bill over the phone
Gather Your Account Information
Before you call Southern Pine Electric, make sure you have your account information handy so the process goes quickly and smoothly. Have these items ready:
- Your Southern Pine Electric account number
- Service address on file
- Amount due on your current bill
- Debit/credit card or checking account information
Having these important details ready will allow the representative to quickly pull up your account and process the payment.
What to Expect When You Call
Here’s a general overview of what will happen when you call 800-231-5240 to pay your Southern Pine Electric bill:
- You’ll be greeted by an automated voice menu. Listen closely for the options.
- Choose the option for “Pay My Bill” or “Billing.”
- This will connect you with a customer service representative. Let them know you are calling to make a payment.
- They will ask for your Southern Pine account number and verify your service address.
- The rep can then pull up your account and confirm your current balance due.
- Tell them the amount you would like to pay today towards your bill.
- Provide your payment information when prompted – either debit/credit card or bank account details.
- Stay on the line until the payment is processed fully and you receive a confirmation number.
- Make note of the confirmation number for your records.
The whole process usually takes about 5-10 minutes. With your account info handy, it’s quick and easy!
Payment Methods Accepted
Southern Pine Electric accepts the following payment methods when you call to pay your bill:
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Debit or credit card – Have your card number, expiration date, and security code ready. Visa, MasterCard, Discover and American Express cards are accepted.
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Check by phone – Provide your checking account number and routing number. The payment amount will be drafted directly from your bank account.
No matter which option you choose, make sure to have the required information ready before calling.
Payment Confirmation and Receipt
Once your phone payment is processed, the representative will provide a confirmation number. Be sure to write this down for your records, in case you need to reference the payment in the future.
You can also request an email receipt when you make a payment over the phone. Just provide your email address and ask the representative to email you a receipt.
The confirmation number and receipt help document that the payment went through as scheduled in case you have any questions down the road.
Current Payment Amount Due
When you call to pay your bill, Southern Pine Electric’s automated system does not share your current balance due when you first call in.
You need to speak with a representative and provide your account information for them to access your account and confirm your exact amount due for the current month.
This is for your protection and privacy, to ensure account details are only discussed directly with the member. Have your latest bill handy so you know how much to pay.
Pay the Same Amount Each Month
If you typically pay the same amount each month towards your Southern Pine Electric bill, you can set that up when you call in to pay.
Just let the representative know you want to pay the same dollar amount monthly. Provide that fixed amount you want drafted either from your credit card or bank account each month.
This saves you the step of checking your bill and calling in a different amount every month. Just call once to set up the recurring payment amount.
Auto Pay for Hands Off Bill Payment
While calling to pay your bill is easy, an even more convenient option with Southern Pine Electric is setting up automatic payments or “Auto Pay.”
With Auto Pay, the amount due is automatically drafted from your bank account each month on your bill’s due date. You don’t have to remember to call in or log in to pay.
To enroll in Auto Pay:
- Log into Southern Pine’s online payment portal
- Go to Billing > Auto Pay Program
- Complete the Auto Pay enrollment form
This will draft your bill payment each month automatically. You’ll still receive a bill for your records but it gets paid hands free!
Check Account Balance and History
In addition to making a one-time payment, Southern Pine Electric’s automated phone system also allows you to:
- Check your account balance
- Confirm your last payment received
- Hear a summary of your payment history for the past 6 months
After calling 800-231-5240, stay on the line through the voice prompts to take advantage of these self-service options.
Avoid Disconnection – Pay Immediately
If you receive a disconnection notice for an overdue bill with Southern Pine Electric, you will need to pay the past due amount immediately to avoid service interruption.
Be sure to call during business hours so that a representative can take the payment and stop the disconnection process. Taking care of the past due bill ASAP will maintain uninterrupted electric service.
Seek Bill Payment Assistance
If you are facing financial hardship and cannot pay your full Southern Pine Electric bill, call them to discuss payment extension or assistance programs that may be available:
- Payment arrangements can spread out your balance over several months
- Energy assistance funds may cover part of your bill
The member services team will explain any options to help avoid disconnection due to an overdue balance. Be sure to call them if you anticipate any issues paying your bill on time.
In Summary…
- Call Southern Pine Electric at 800-231-5240 Monday – Friday during business hours to pay your bill by phone
- Have your account number, service address, and payment info ready for a quick process
- Payment confirmation and email receipt provided
- Auto Pay offers hands-free bill payment each month
- Discuss any payment assistance if unable to pay your full bill
IF YOU CHOOSE TO ENROLL IN BANK DRAFT
Please continue to make payment by using your My Power account, mail, phone or in person until your statement indicates that the account is paid by draft. If you need the draft to be effective immediately, please contact your local office.
Pay your bill quickly and easily online by logging into your My Power account and choosing “Pay My Bill” from the left column.
If you do not have a My Power account, it’s easy to register. Having a My Power account gives you access to so many great features including like viewing your usage, billing history, and paying your bill online.
My Power members have the following payment options:
- Pay from a bank account.
- Pay with a credit card or debit card.
To sign in to your My Power account or to register for your new My Power account, click here:
Paying your bill has never been easier! To pay your electric bill by phone call now and select Option 2 from the menu.
For your convenience, please have the following information available when you call:
- Your Southern Pine Electric account number.
- Credit card or debit card.
- Last four digits of the primary account holder’s social security number.
To ensure your payment is posted to the correct account include your account number on checks or money orders mailed to Southern Pine Electric, and enclose your bill stub with your payment. Send mail to:
Southern Pine Electric PO Box 70878 Charlotte, NC 28272-0878
THE POWER OF CHOICE
Log in or sign up for your My Power account to view and pay your bill, see your daily usage, sign up for paperless billing and more. You may also pay through electronic bank draft, by mail, by using our automated phone system or in person at any Southern Pine office.
Attention MembersIf paying with credit card, a 2.45% convenience fee will be added. If paying with e-Check, a $1.00 convenience fee will be added. You can avoid this fee completely if you pay by a different method. (cash, bank draft, or a paper check)
Set up recurring bank draft payment when you create your My Power account or using the button below, and never worry about missing a payment again. You’ll receive a one-time $25 bill credit the first time you sign up!
When you sign up for automatic bank draft payments, your bill is automatically paid from your bank account.
To set up automatic bank draft payments, click here for a form to complete and return to Southern Pine at any location or by mail:
My Bill Pay – Phone
How do I contact southern pine?
Southern Pine’s member services team is only a phone call or visit away. If you need assistance, call 800-231-5240 or visit one of the Southern Pine offices. We are always happy to help! Enhancing the quality of life of our members and community by safely providing reliable electric energy at an affordable price. Copyright © 2021 Southern Pine.
What is Southern Pine Electric Cooperative?
Southern Pine Electric Cooperative is a service-oriented, distribution electric utility that is owned by the members it serves. Southern Pine provides electric service to members in portions of Baldwin, Conecuh, Covington, Escambia and Monroe counties in Alabama.
Does Southern Pine Electric Co-op offer financing for heat pumps & weatherization?
Small, energy efficient changes can make a difference in your power bill. Southern Pine Electric Co-op and Regions Bank, along with Power South Energy Cooperative, can help provide affordable financing for heat pumps and weatherization. Best of all, low annual interest rates ensure that you are getting a good deal.
What scholarships does Southern Pine Electric Cooperative offer?
In 2019, Southern Pine Electric Cooperative began awarding 20 graduating seniors a $1,000 scholarship to use at the institution of their choice. The scholarships are provided through the Electric Cooperative Foundation Scholarship program that was created by the electric cooperatives of Alabama in 1997.
How do I pay my bill online?
Save a stamp by using the Internet to view and pay your bill online. Click here to pay online. Everything you need to manage your account right at your fingertips. Click here to manage my account profile. Draft payments allow automatic debits from your credit card or bank account on the bill due date.