The City of Gladstone offers convenient online payment options for residents to pay their utility bills, property taxes and other city invoices. Paying online saves you time and gives you flexibility to manage payments anytime, anywhere in just minutes. This comprehensive guide will walk through the process of setting up an account and paying your various Gladstone bills online.
Accessing the Online Payment System
To get started with online bill pay for Gladstone, go to the city’s website at www.gladstonemi.gov. Click on “Departments” at the top and select “Treasurer” from the dropdown menu.
Next, click on “Online Account Access & Bill Pay” in the sidebar This will open the payment page with instructions for using the online system
There are two main options:
- Make a One-Time Payment
- Access Your Utility Account
Read on for how to use each method to pay Gladstone bills electronically.
Making One-Time Online Payments
Under the “Make a Payment” section, you will see the following bill types that can be paid instantly online:
- Utility bills
- Property taxes
- Delinquent personal property fees
- Miscellaneous city invoices
Click on the relevant bill type you need to pay. This will open a secure payment portal. Select whether you want to pay by e-check or credit/debit card and enter the payment amount.
Complete the payment by entering your details on the checkout page. You will receive an emailed receipt for your records.
One-time payments are easy for paying various Gladstone bills on occasion. But for regular utility bills, setting up recurring payments through your online account is recommended.
Accessing Your Utility Account for Bill Pay
To set up convenient autopay for City of Gladstone utilities like water, sewer, electricity, and garbage collection, you will need to access your online utility account.
Click on “Access or pay on utility account” on the Online Payments page. This will open a login screen. If you don’t have an account yet, click “New Utility Customer” to register with your details.
Once logged into your utility account, you can view your usage history and current charges. Click on “My Profile” to store a credit/debit card or bank account for payments.
When your next bill is issued, just log in and click “Pay Bill” to submit payment. Set up autopay so your bill gets paid automatically each month.
Payment Tips and Troubleshooting
Follow these tips and best practices when paying City of Gladstone bills online:
- Save payment receipts and confirmation numbers for your records.
- Allow 3-5 days for mailed payments to process if not paying online.
- Contact the treasurer’s office if you have issues with online payments.
- Sign up for paperless billing to save time and clutter.
- Set payment reminders to avoid late fees.
- Update your payment method right away if your card expires or is lost/stolen.
Paying bills online with the City of Gladstone is fast, easy, and secure. Simply access your utility account or make one-time payments for all your city invoices. Contact the treasurer’s office if you have any other questions about electronic payment options.
Clicking one of the links below will open up a new browser window and redirect you to our payment site
Phone payments can be made by calling 1-800-701-8560
Phone payments can be made by calling 866-721-1072
Phone payments can be made by calling 866-721-1072
Accepted miscellaneous payments include:
- Annual Meldrum Bar Parking Passes
- Business License Fees
- Permit for working in the Public Right of Way/Street Opening
- Planning Fees
- Police Reports (not for citation payments)
- ROW Application for License
- ROW License Payment
- Community Center Payments – including Tram trips, Meals and Rental fees
- Utility Lien Search Fees
Information about Online Bill Pay for City Utilities
Does Gladstone have a utility billing department?
Our Utility Billing Department bills for water, sanitary sewer and stormwater services. The City of Gladstone has about 3600 customer accounts. Billing statements are mailed on the last business day of every month. Payments are due on the 10th of the month and have a 5 day grace period.
How do I Change my Gladstone account?
The City of Gladstone requires all account changes to be submitted in writing. If you are moving in or out of a City of Gladstone residence, please complete the form located HERE. Once you have completed the form, click the “submit” button and an email will be sent to the Utility Billing Clerk with all the information we need.
What is Gladstone’s New billing platform?
Date: June 11, 2023 Gladstone is excited to announce the launch of their new billing platform, Paymentus, which promises to streamline the utility payment process for its residents. The implementation of this advanced system will provide customers with a convenient and efficient way to settle their bills.
Is the Gladstone Municipal Code up-to-date?
The Gladstone Municipal Code is current through Ordinance 1511, passed May 11, 2021.
How does paymentus work in Gladstone?
[Link to Citizen Access – To cancel your old billing] By introducing Paymentus, the City of Gladstone aims to enhance customer experience by providing a modernized and user-friendly utility billing system. This new platform enables residents to conveniently manage their payments, ensuring a smooth and efficient process.
How do I use the new payment platform?
To begin utilizing the new payment platform, residents are required to visit the Paymentus website and click on the “Register Now” button. This step will prompt users to enter their account number, which can be found on their utility bill statements. [Link to Paymentus – Your new payment portal!]