Where Can I Pay My Tep Bill? A Guide to Paying Your Tucson Electric Power Bill

Paying your utility bills on time is essential to maintaining electric service and avoiding late fees or disconnections Tucson Electric Power (TEP) offers many flexible options to pay your bill conveniently This article will explain the various methods available and key details to know when paying your TEP electric bill,

Online Payment

The easiest way for most customers is paying online through your TEP account. You can either pay as a guest or by registering your account on the TEP website.

To pay online:

• Go to www.tep.com and click on “My Account”
• If paying as a guest, enter your account number and last name.
• Registered users can log in to access account details and payment options.
• Choose whether to pay by bank account (free) or credit/debit card (convenience fee applies)
• Enter payment details and submit

Paying online allows you to avoid mailing delays or visiting a payment center. Your payment will typically process in 1-2 business days. You can also set up autopay or e-bills through your TEP account for added convenience.

Pay by Phone

If you prefer to speak with someone directly, you can pay over the phone by calling TEP Customer Care at 520-623-7711. They are available Monday-Friday 7am-6pm to take payments and answer any billing questions.

When paying by phone, you will need to provide your account number, name, service address and payment details. TEP accepts electronic checks, most major credit/debit cards and TEP gift cards over the phone Just like online payments, a convenience fee applies to credit/debit card transactions

Pay by Mail

Mailing in a check or money order is still an option if you would rather pay that way. Make sure to include your payment stub or write your TEP account number on the check. Payments should be mailed to:

Tucson Electric Power
PO Box 80077
Prescott, AZ 86304-8077

Allow 5-7 business days for mailed payments to process. Pay attention to your bill due date to avoid late fees.

Pay in Person

You can pay your TEP bill in person at an authorized payment location. TEP has payment kiosks at their downtown customer care center that accept cash, checks or credit/debit cards.

Other payment locations include:

• Walmart – Pay at the customer service desk with cash or debit card for a $1.50 fee

• CVS/pharmacy – Pay at the checkout with cash, pinless debit or credit card for a $1.99 fee

• 7-Eleven – Pay with cash at the register for a $1.99 fee

• Fry’s Food Stores – Pay at the customer service desk or kiosk with cash or debit for a $1.50 fee

• Bashas’ Diné Market locations – Pay with cash or debit card for a $1.50 fee

Check TEP’s website for an up-to-date list of authorized pay stations. Payments made in-person before 5pm on a business day will typically post to your account the next business day.

Third Party Bill Pay Services

You can also utilize your bank or credit union’s online bill pay service to pay your TEP bill. Add TEP as a payee, enter your account number, set up recurring or one-time payments and the service will mail a check on your behalf.

Allow 5-7 business days for mailed third party payments. Check with your financial institution for any applicable fees.

TEP Mobile App

For added convenience, download the free TEP mobile app (available for iOS and Android). You can securely pay your bill, view usage and billing history, report outages and more. Payments made through the app typically process within 1-2 business days.

Payment Assistance

If you are struggling to pay your TEP bill, contact them as soon as possible to inquire about available payment assistance programs, extensions, and eligibility requirements. TEP offers programs for low-income customers as well as short-term hardship assistance.

Some key assistance programs include:

• Payment arrangements – Set up installment plan for past due balance
• Safety Net – Offers $100 credit for customers in need once per year
• Low-income discount – Reduces monthly bill for those who qualify
• Weatherization assistance – Provides home improvements to lower electric costs

Avoid Late Fees and Disconnection

It is important to pay your TEP bill by the due date each month to avoid late payment fees and potential service disconnection. Late fees are 2% of the past due balance or $5 minimum.

If your account becomes severely delinquent, TEP may disconnect service. There are fees to resume service after disconnection that you’ll want to avoid. Always communicate with TEP early if you anticipate difficulty paying on time.

Payment Processing Timeframes

Be sure to make your TEP payment sufficiently in advance of the due date. It can take 1-7 business days to post payments, depending on the method. Failure to account for processing time could still result in late fees.

Here are general timeframes you can expect:

• Online, phone, mobile app – 1-2 business days
• Mailed payments – 5-7 business days
• Authorized pay stations – Next business day
• Third party bill pay – 5-7 business days

Get Started Paying Your Bill

Paying your TEP utility bill on time doesn’t have to be difficult. TEP offers many flexible and convenient payment options to choose from. Sign up for an online account, utilize authorized pay stations, or enroll in automatic payments. Reach out early if you need assistance paying your bill. Consistently paying on time can help avoid unnecessary fees and maintain seamless electric service from TEP.