How to Get Utility Bill Assistance from EPB

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Yes. Our award-winning expert support is available 24/7/365. This support is included at no additional charge. Was this information useful?

Yes. Our award-winning expert support is available 24/7/365. This support is included at no additional charge. Can I customize my emails for my business?

Yes. Our Advanced Email solution enables you to showcase your brand by adding a personalized web domain to your email address.

There are no data limits. Use all of the data you want at no additional charge. What kind of computer specs does it take to handle 10 Gigs?

Minimum equipment requirements include: Processor – Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory – 8GB or higher, Operating System (OS) – Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second. What is the charge for going over my data limit?

With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge. Just how fast is 10 Gig Internet?

So fast you could stream 1,754 online movies all at the same time – in HD – from a single internet connection without experiencing any buffering or lag time. While that’s more bandwidth than you may ever need – it’s an enormous platform of possibility for whatever online opportunities innovative thinkers can dream up next.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the areas only provider that uses 100% fiber optics. Will EPB provide a Wi-Fi router for my business?

EPB offers Hosted Wi-Fi, a wireless (Wi-Fi) network service for Fi-Speed Internet customers. EPB also offers Smart Net Plus for Business, a managed mesh Wi-Fi service for small businesses. If you are a Hosted Wi-Fi or Smart Net Plus for Business customer, we will provide the necessary equipment and set up a wireless network for your business. If you are not a Hosted Wi-Fi or Smart Net Plus for Business customer, you must provide your own wireless router for your business. Where can I find the best Wi-Fi router for my business?

Smart Net Plus for Business is the best solution for many of our customers’ Wi-Fi needs. It includes an OpenSync mesh router. Will EPB set up my business Wi-Fi network?

We will only set up Wi-Fi networks associated with the Hosted Wi-Fi or Smart Net Plus for Business services. Otherwise customers are responsible for setting up their own networks. What is EPBs position on Net Neutrality?

Every home and business customer can send web content through EPBs network at the same fast speed without having to pay extra. EPB doesnt play favorites when it comes to online traffic, so businesses of all sizes have a level playing field for delivering new and innovative options for customers. And, EPBs internet features no data caps or speed throttling. Can I get Wi-Fi solutions for my business?

Yes. Our complete turnkey Hosted Wi-Fi Solutions offer public Wi-Fi for customers or a large private employee network with enterprise grade equipment. For smaller businesses, we offer Smart Net Plus for Business, which features a mesh Wi-Fi solution with secure, employee, and guest Wi-Fi networks. Both include professional installation and expert support, and are delivered over the area’s only 100% fiber optic network. We’ll put together the best solution to fit your business and budget. To learn more schedule your free business technology assessment, call 423-648-1500. Can I get dedicated internet for my business?

Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment, call 423-648-1500. Can I get dedicated internet for my business?

Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment or call 423-648-1500. Can I connect multiple locations over a private internet network?

Yes. We can help you accelerate productivity by connecting each of your locations through a private, dedicated internet connection for secure communication and faster transfer of massive data feeds and backups. Our VLAN product links locations with In-Network Point-to-Point or Point-to-Multipoint GPON-based connectivity across a secured metro-area network to secure your data from open internet traffic. To learn more schedule your free business technology assessment or call 423-648-1500. Do you offer ethernet solutions for business?

Yes. Sync locations with either Point-to-Point (E-Line) or Point-to-Multipoint (E-Tree) connectivity across a secured metro-area network with end-to-end service-level agreements with 99.999% port availability. To learn more schedule your free business technology assessment or call 423-648-1500. Do you offer internet solutions for my employees who work remotely?

Yes. We can help you improve productivity by giving your teleworkers a world-class connectivity solution that includes the world’s fastest internet, professional installation and 24/7 expert local technical support. To learn more schedule your free business technology assessment or call 423-648-1500. Do you offer a business internet connection that wont fail?

Yes. Our Redundant Internet is a failsafe internet solution that is delivered to your business via multiple independent fiber network routes for a constant, dependable connection. To learn more schedule your free business technology assessment by calling 423-648-1500. Besides security, what else can I use captured video footage through EPB Hosted Camera for?

By documenting employee/customer activity and interactions, you can use footage for training purposes or to study behaviors in order to enhance the customer experience. You can also choose to share your feed with local law enforcement (when available) or other people of your choosing for added surveillance. Is there a delay in the video feed with EPB Hosted Camera?

No. Video captured by your cameras is delivered in real time, thanks to the world’s fastest internet delivered over the area’s only 100% fiber optic network. How much cloud storage space is included with EPB Hosted Camera?

It’s unlimited. Record as much footage as you want for 7 days for each camera (or upgrade to 30 days for $10 more per camera per month), and keep clips for as long as you want. You can access it anywhere, on any streaming device. Will EPB install and teach me to use the EPB Hosted Camera system?

Yes. Our experts will professionally install your camera system for our standard install price. We’ll also show you how to easily log onto your cameras on any streaming device. Plus, EPB provides free expert technical support available anytime day or night. How do I search for recorded video content on EPB Hosted Camera?

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location. What is EPB Hosted Camera?

EPB Hosted Camera is an enterprise-class, self-monitoring video solution. It’s a cloud-based video monitoring system that lets you view live and recorded video from your laptop, tablet, or smartphone, so you know you have constant visibility of your business, and peace of mind that your operations are running smoothly, wherever you are. The service is installed, supported, and maintained by EPB 24/7/365 days a year. Is there an EPB Hosted Camera uptime guarantee?

Yes. EPB Hosted Camera comes with a 99.5% uptime guarantee. Do I have to subscribe to EPB Fiber Optics Internet to get Hosted Camera?

Yes. EPB requires you to have an EPB Fiber Optics for Business internet connection to add this solution to your account. EPB offers two levels of internet (Standard and Professional) and an array of different speeds that will meet any size business needs. Why would my business want EPB Hosted Camera?

EPB Hosted Camera is ideal for any size organization that requires a solution to centrally monitor one or more sites. EPB Hosted Camera eliminates the need for on-premise servers and reduces IT involvement, since EPB manages all software updates, maintenance and support. The service’s highly elastic architecture enables additional sites to be added as your business expands across new locations. How will I be billed for EPB Hosted Camera? Will it appear on one bill with my other EPB products and services or separately?

All of your EPB Fiber Optics for Business services will appear on one bill. We do not require any upfront money, so all charges one-time and monthly recurring will be on one bill. Will the EPB Hosted Camera system notify me if a camera is offline?

Yes. You can establish alerts based on activity and they can be sent to you via text or email. What kind of cameras are available for Hosted Camera?

The EPB Hosted Camera solution has multiple models of Axis (commercial grade) cameras to fit any business need either outdoor or indoor. Who do I call for support for EPB Hosted Camera?

EPB customer support is available 24/7/365. Simply call 423-648-1500 and someone will be happy to assist you with any questions or issues you may be having. How do I know what EPB Hosted Camera(s) I need?

Because every business is unique, EPB technicians will walk you through every step of the way beginning with a no-obligation site survey. We will evaluate your needs and concerns and work with you to design a camera solution with up to 12 cameras. Our highly knowledgeable technicians will also discuss cameras available and recommended placement so that you’ll have optimal performance and visibility at your location. How much does an EPB Hosted Camera subscription cost?

EPB has two levels of service. Our standard feature cameras are priced at $30/month per camera or advanced feature cameras are $47/month per camera. When I log into my EPB Hosted Camera account, am I seeing real time footage?

Yes. There may be a delay of a few seconds because it’s transmitting through the cloud, but it is as real-time as any cloud-based solution. Will EPB train me and my staff on how to use our EPB Hosted Camera solution?

Yes, EPB technicians will provide full product training at no additional cost along with ongoing support. If at any time you any questions or issues, EPB customer support technicians are happy to assist you 24/7/365. Can I save my EPB Hosted Camera recordings?

Yes. All recordings can be downloaded and saved to a local drive or cloud storage solution of your choice. If I discontinue my EPB Hosted Camera service will my recordings be deleted?

If you voluntarily discontinue your EPB Hosted Camera account, your recordings are deleted from the cloud-based vault. However, if you are disconnected due to a non-payment on your account, recordings will be retained, and your account restricted until payment is made. What are some reasons I would want to save my EPB Hosted Camera recordings?

Most people think of saving recordings because of an incidence involving theft or destruction of property. However, recordings can be used for training opportunities, to document employee/customer interactions, or learn customer behaviors within the place of business (foot traffic). Does EPB Hosted Camera video also include audio?

EPB Hosted Camera is a video product only. No audio is picked up or recorded. How long can I access my EPB Hosted Camera video feeds?

All video activity can be viewed up to 30-days unless you download and save to a local drive. EPB does offer an upgrade to 30-days of video storage for an additional $10/month per camera. Is there a limit to how many minutes/hours of recording I can store in my EPB Hosted Camera cloud vault?

Your vault includes unlimited storage. Clips can be saved in 1-hour increments and kept for as long as you like. What is the max video length that I can save and upload to my EPB Hosted Camera vault?

You can save video clips up to 1-hour in length to your vault. For example, if you wanted to save an entire day of recording, you would need to upload 24 separate 1-hour clips. Can I save my EPB Hosted Camera recordings locally?

Yes. You can download recordings to your local storage drive, if you like. Will you send someone out if my EPB Hosted Camera needs repositioning?

Please call EPB at 423-648-1500 if your camera needs repositioning. We may be able to assist you remotely if it is an optical zoom request. An installation charge may be assessed if your request includes physically moving an installed camera to another location. Will I be charged if my EPB Hosted Camera stops working and needs to be replaced?

No. Your EPB Hosted Camera subscription includes repairs and replacements at no additional charge if your equipment malfunctions. Is there a minimum or maximum number of EPB Hosted Cameras I must take to subscribe?

EPB Hosted Camera is designed for businesses of all sizes — whether you need one or a dozen. We work with you on the solution right for your business location, and you can add more cameras at any time you need them (up to 12). What level of detail do EPB Hosted Cameras provide?

EPB offers several different camera models with a range of functionality and resolution, up to 1080p 30 frames per second. We will discuss your needs with you and work to find a camera solution right for your business. Can I mix and match EPB Hosted Camera models and tiers?

Yes. Camera packages can include a mix of both standard and advanced feature levels, up to 12 cameras maximum. Will my EPB Hosted Camera system call 911 like an alarm system?

No. EPB Hosted Camera does not alert 911 if there is an incidence. However, you can set up alerts to alert you if there is activity or the camera senses motion. Can EPB see my Hosted Camera video feed?

No. EPB respects your privacy and will not access your video feed without your permission. Is EPB Hosted Camera secure?

Yes. Our video monitoring solution is secure and can only be enabled via a password that your business sets and can change at any time. What if I forget my EPB Hosted Camera portal password?

If you forget your password, click on “forgot password” and a reset link will be sent to the email address linked to your account. Follow the instructions to reset the password. If you run into any issues, please do not hesitate to call EPB 423-648-1500 and we will be happy to assist. Will my EPB Hosted Cameras continue to work if the power and internet go out?

No. EPB Hosted Cameras require both internet and power to function. How do I view my EPB Hosted Camera video feed(s)?

You can access your video feeds anytime via your personal portal on any desktop computer with a web browser. Your EPB technician will also show you how to download the app to your mobile devices and also view from your smartphones and tablets. Is there night vision available on EPB Hosted Cameras?

Yes. Night Vision is available on most EPB Hosted Camera options. Is motion detection available on EPB Hosted Cameras?

Yes. Motion Detection is available on all EPB Hosted Camera options. Are EPB Hosted Cameras hardwired to the internet or connected via Wi-Fi?

Our professional installation includes hardwiring each camera to your fiber network infrastructure for optimal performance. Can I view multiple business locations my EPB Hosted Camera account?

Yes. Hosted Camera allows viewing of up to 64 camera feeds at once. Are EPB Hosted Cameras recording all the time?

Yes. EPB Hosted Camera provides constant visibility into your business operations for peace of mind. Can I bookmark or flag EPB Hosted Camera video feed activity?

Yes. You can bookmark and name a bookmark to find the item/video quickly. Are the cameras with EPB Hosted Camera named so I know what I am looking at?

Yes. You choose how you would like them named. For instance, front door, lobby, etc. Does EPB Hosted Camera label videos by day and time?

Yes. Can I search for a specific EPB Hosted Camera video recording based on the day and time?

Yes. You can filter recordings based on specific dates, time location, and camera events. How much is EPB Hosted Camera installation?

Standard installation is $110 per indoor camera and $220 per outdoor camera. There is also a $9 activation charge per camera installed. Do I have to sign a contract for EPB Hosted Camera?

There are benefits to signing a contract, but we do offer solutions without a contract. What does the EPB Hosted Camera sales and installation process look like?

EPB will send a highly knowledgeable technician to your business to perform what we call a site survey. During this time, we will discuss what your business video surveillance needs are, and how EPB Hosted Camera can meet those needs. We will discuss placement of cameras with you in advance to make sure you have optimal performance and visibility. After a site survey is complete, we will send you a final proposal that outlines the proposed solution and charges. You will need to accept this proposal via your electronic signature. Once the proposal is signed, your install date will be established. We can call in advance before coming out, if need be, in order to make sure it is still a good time for you and your business. Are weekend installation appointments available for EPB Hosted Camera?

EPB’s normal business hours are 8-5/M-F, but we will certainly work with you and your business to find the best time to install your EPB Hosted Camera solution — including nights and weekends. Additionally, customer support is always available 24/7/365. What if I do not have a place for an EPB Hosted Camera to be installed?

EPB tries to use existing customer infrastructure whenever possible and additional poles or structures are not commonly needed. However, if we run into an abnormal situation, our technician will discuss it with you in advance and make recommendations on options. Will I own my EPB Hosted Camera equipment if I make enough monthly payments?

No. The monthly recurring cost covers the equipment lease and all costs associated with maintenance, access to the software, firmware/software updates, support (on phone or at your business), trouble issues, and equipment upgrades. Can I add more cameras at any time?

Yes. EPB Hosted Camera is built to scale. So, as your business needs change, you can add or delete cameras without affecting your overall EPB Hosted Camera service. Will you ever raise my EPB Hosted Camera subscription fee?

When your business signs a product contract with EPB Fiber Optics, you are essentially locking in your rate (with the exception of Fi TV). Your rate will stay the same through the end of your contract for EPB Hosted Camera. However, if we do have to take a rate increase (due to rising costs) we always provide ample notice to our customers before making any changes and the price will only go into effect once your contract expires. Is EPB Licensed in the State of TN to install cameras?

Yes. EPB technicians that install our EPB Hosted Camera solution have gone through state level background checks and passed all required testing to be certified. EPB’s state license number is available upon request. Can EPB install EPB Hosted Camera in GA?

No. EPB technicians are only currently only licensed for TN installations. What happens if my EPB Hosted Cameras are stolen or vandalized?

EPB will replace any non-working cameras, but theft or vandalization of EPB equipment would be the sole responsibility of the customer. However, if a camera is vandalized or stolen, since the camera is always recording, you should be able to get a video of the event up to when the camera goes offline. EPB will bill the customer for the unreturned rate of the cameras, and then we can re-install new ones, if you like. Most businesses carry insurance, and these types of instances are most often covered. However, talk with your insurance company to get specifics on what is covered under your policy. Can I use my EPB email address for my EPB Hosted Camera account set up?

Currently, our monitoring software only supports Gmail, Yahoo, and Microsoft. We will be happy to assist you in obtaining a supported email address if you do not already have one. They are free to register and use. What’s included with Smart Net Plus for Business?

As an addition to your EPB business internet, Smart Net Plus for Business is just $25 more per month with our standard router, plus $10 more per month for an additional Access Point (if necessary). Is there an install charge for EPB Smart Net Plus for Business?

Yes. EPB will included a standard install charge of $110 on your next bill. However, unlimited technical support and service calls are included at no additional charge. Do I have to sign a contract for Smart Net Plus for Business?

Yes, a contract is required. For details, please call an EPB business sales representative at 423-648-1500. Can I purchase Smart Net Plus for Business as a stand-alone product?

No. You must have EPB Fi-Speed Internet for Business to be eligible for Smart Net Plus for Business Wi-Fi service. Smart Net Plus for Business Wi-Fi can be added to your EPB business internet for a separate cost of $25 more per month. How much does Fi-Speed Internet for Business cost?

Fi-Speed Internet for Business starts at $60 per month for a small-business 100 Mbps connection. From there, internet speeds scale in speed and cost up to 10 Gigs. We have the right internet solution for any business size and scope. We’ll be happy to discuss options for your business. What internet speed do I need to support my devices on Smart Net Plus for Business?

Each business is unique in their daily needs, number of users, and usage patterns of internet. We’ll be happy to consult with you and design a solution that fits your needs and expectations. If at any time you would like to increase your bandwidth speed, our internet can scale as your business needs grow. What internet speeds does Smart Net Plus for Business support?

EPB Smart Net Plus for Business routers support all of our Fi-Speed Internet for Business Speeds. How many devices will Smart Net Plus for Business support?

The router we use will support 64 clients/devices, per radio (2.4Ghz and 5Ghz radios included) at any given time. Will all my devices run together on Smart Net Plus for Business?

We’ll design a Smart Net Plus for Business solution to power all of your devices at once without losing speed or performance. Are there any data caps with Smart Net Plus for Business?

No. You get unlimited data with no data caps or added fees. Can I have both a private and public SSID with Smart Net Plus for Business?

Yes. Our experts can set up either a private or public SSID, or both. We can also password protect the networks if you desire. How many SSIDs are included with Smart Net Plus for Business?

Up to three SSIDs are included with Smart Network for Business. If you require more, our Hosted WiFi may be a better choice for your business. We can help you choose the right solution now then upgrade your service when your business is ready. Can I easily set up restrictions for my guest network with Smart Net Plus for Business?

Yes. You can set restrictions for your Smart Net Plus for Business Guest Network using the WorkPass app. Contact your EPB Sales Manager or Field Technician for more assistance. How secure will my network be with Smart Net Plus for Business?

EPB has several tools to secure your WiFi network. We let you decide the naming conventions of your SSIDs, as we do not use factory settings. We assist you in choosing a password that is unique and strong. Additionally, we’ll turn on the router encryption, maintain the most up-to-date firmware/patches, and enable the router firewall. Additionally, Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading. Are there any security features to protect my Smart Net Plus for Business from outside threats?

Yes. Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading. What types of Wi-Fi security are available with Smart Net Plus for Business?

Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading. Can I use the Smart Net Plus for Business router for my firewall?

Yes. Our router has basic firewall capability migrating existing wired LAN. Additionally, there are three Gig ports, which allow you to hardwire equipment. Will EPB help set up Wi-Fi on my devices, point of sale system, printers, and fax with Smart Net Plus for Business?

Yes. Your installer will be happy to assist in migrating your devices to the new Wi-Fi network. And, if you prefer to have your equipment hardwired, we will set this up using the 3 Gigabit LAN ports on the back of the device. If I get a new device, will you come back and set it up on my Smart Net Plus for Business?

Yes. EPB will be happy to set up any new devices for you at no additional charge. In most instances, one of our highly trained technical support individuals can walk a customer through the steps over the phone. However, we would be happy to send someone to your business to assist. Can your tech support troubleshoot my Smart Net Plus for Business problems remotely?

Yes. In most cases they can help you over the phone. We also have tools to remote-in to your devices if you grant permission. We are also happy to send a technician to your business at no additional charge. How will I know if I need a range extender with Smart Net Plus for Business?

It depends on the coverage you are trying to achieve at your business. For most businesses, the Smart Net Plus for Business solution will suffice without the need for extenders. But there are a lot of variables (building materials, strength of signal, larger square footage to cover) that will determine the need. An EPB representative will help you determine what best meets your needs. Can Smart Net Plus for Business grow as my business grows?

Yes. Our solutions are scalable to grow and expand with your business. In addition to upgrading internet speed and equipment, you can also move to our enterprise-level solution – EPB Hosted WiFi. Can I have a static IP address with Smart Net Plus for Business?

Yes. IP Sec passthrough is supported. Can I have a DMZ server behind the router with Smart Net Plus for Business?

Yes. Port forwarding is supported. This would be in conjunction with Static IPs. Can I use the USB port on the router?

No. USB port is reserved for future use. Can I get an evening install of Smart Net Plus for Business, and does it cost extra?

Yes, you can get an evening install, and no EPB does not charge a different rate for an after-hours appointment. We will make every effort to find a time that works for you and your business to install your WiFi solution. What if my Smart Net Plus for Business equipment stops working and cannot be repaired?

If your equipment malfunctions, and it cannot be repaired, we will replace it with new equipment at no additional cost. Is there a charge for Smart Net Plus for Business equipment that is not returned?

Yes, you will be billed for the router and any extenders. Can EPB block users from visiting specific sites with Smart Net Plus for Business?

Yes, just contact us at 423-648-1500, option 2, and we can block specific sites. How many wireless devices can I connect to the Smart Net Plus for Business Wi-Fi network?

Currently, there is support for up to 192 devices connected at one time. Where can I find information about EPB Quantum Network?

You can learn more about the EPB Quantum Network by clicking here. How many cameras can I get with EPB Hosted Camera?

You can add up to 12 cameras with your EPB Hosted Camera solution. Is there a limit to the number of cameras I can get with EPB Hosted Camera?

You can add up to 12 cameras with your EPB Hosted Camera solution. What are FCC broadband labels, and why were they introduced?

FCC broadband labels are standardized labels that provide consumers with clear and transparent information about broadband service plans. They were introduced to empower consumers to make informed decisions about their internet service by ensuring they have easy access to essential plan details. What information is included on the FCC broadband labels?

The labels include key details such as download and upload speeds, latency, monthly service fees, data allowances, additional fees, and technical support information. How can I access the FCC broadband labels from EPB?

EPB Broadband Labels are visible on epb.com where internet speeds and prices are found. Customers may also call to request them directly from EPB customer service representatives. How do I interpret the speed information provided on the broadband labels?

Speed information displayed on labels includes both upload and download speeds that consumers can expect under typical conditions. Its essential to understand that actual speeds may vary based on factors such as:

Data allowances refer to any caps or usage limits imposed by the broadband plan. EPB has never imposed a data cap and customers will be able to see how these limits with other providers may vary depending on the plan and can affect a customers internet usage and overall experience. The labels provide clarity on how data allowances are calculated and any associated overage charges. Do the FCC broadband labels apply to all internet service providers and plans?

Yes, the FCC broadband labels requirements apply to all ISPs offering broadband service plans to consumers. Regardless of the provider or plan, customers should expect to have access to these labels to make informed decisions about their internet service. How do the FCC broadband labels benefit consumers?

The labels promote transparency and empower consumers to compare different broadband plans easily. By providing clear and standardized information upfront, customers can make informed decisions based on their specific needs and preferences. Where can I learn more about the FCC broadband labels and their implications?

For more information about the FCC broadband labels and their impact on consumers and ISPs, you can visit the FCCs official website at www.fcc.gov/broadbandlabels. What small business Wi-Fi products does EPB offer?

EPB offers small-to-medium-size businesses Smart Net Plus for Business – a compreh

Facing financial hardship? EPB offers programs to help qualified customers pay their electric, internet, TV and phone bills This guide covers how to apply for utility payment assistance if you live in the EPB service area.

EPB Bill Payment Assistance Programs

EPB partners with local organizations to provide the following financial assistance for bills:

  • Project Assist – Offers one-time grants up to $300 for electric bills. Funded by customer donations.

  • LIHEAP – Provides federal heating and cooling bill aid Income eligibility required.

  • THDA – Helps with electric, phone and internet bills for tenants.

  • ERC – Emergency aid for utility bills through social service agencies.

If you’re struggling to keep up with utility payments, these programs can ease the burden. Aid may cover part or all of your outstanding EPB bill.

Who Qualifies for EPB Bill Help?

While eligibility varies, payment assistance programs generally assist those who:

  • Have a total household income below 150% of federal poverty level
  • Are unemployed or facing financial crisis
  • Have a past due balance or received a disconnection notice
  • Include children, elderly or disabled household members

Aid is not guaranteed. Applicants must meet income and other guidelines. But it’s worth exploring if you need temporary utility bill relief.

How to Apply for EPB Payment Assistance

If you believe you may qualify for EPB bill help, here’s how to get started:

Step 1: Call EPB

Contact EPB at (423) 648-1372 to explain your situation and see what programs you may be eligible for.

Step 2: Gather Documentation

Have handy your EPB account number, ID, income verification and other required paperwork.

Step 3: Complete Applications

Fill out applications for assistance programs you qualify for. An EPB agent can help with forms.

Step 4: Submit and Wait

Turn in applications and give time for review. You’ll be notified if approved for any financial aid.

With some persistence, available bill help can ease the strain. EPB wants to keep you connected during tough times.

Payment Arrangements with EPB

If you don’t qualify for full bill assistance, another option is setting up a payment plan tailored to what you can afford.

EPB lets you make partial payments over time to gradually pay off a past due balance. Interest and late fees may still apply.

To set up a payment arrangement, call EPB at (423) 648-1372. Explain your situation and work with them to create a realistic payment schedule you can manage.

Avoid EPB Disconnection with Aid

Falling behind on utilities can eventually lead to service disconnection. This leaves you without power, internet, TV or phone.

Applying for assistance can help avoid shut off. Even if aid doesn’t cover the full balance, it will lower what you owe. Any help makes bills more manageable.

If you receive a disconnection notice, immediately call EPB to apply for help. Financial aid and payment plans can keep your utilities on.

Other Ways to Lower EPB Bills

Along with payment assistance, a few other tips to reduce EPB bills include:

  • Conserve energy – Use less electricity and lower power bills.

  • Enroll in budget billing – Get predictable bills to better plan spending.

  • Downgrade services – Cut costs by adjusting internet speed, TV packages, etc.

  • Seek weatherization grants – Improve home efficiency to use less energy.

Every dollar saved makes meeting utility costs a bit easier.

Get Back on Track with EPB Aid

Covering monthly bills is tough when money is tight. But you don’t have to struggle alone. EPB payment assistance programs throw a lifeline to customers in need.

If you’re having trouble keeping utilities on due to financial hardship, call EPB at (423) 648-1372 to learn about available bill help. With some assistance, you can get back on track with utility payments.

call EPB at (423) 648-1372. If you or someone you know is in need

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