A Guide to Paying Your Farmers Branch Water Bill

Having access to clean reliable water is something most of us take for granted. But ensuring your Farmers Branch water service continues without disruption requires paying your bill on time each month. This guide will walk through the various ways residents can pay their Farmers Branch water bill.

About the City of Farmers Branch

Farmers Branch is a city in Dallas County, Texas with a population of around 37,000 residents. The city provides water service to households and businesses located within Farmers Branch.

The city’s Water Department is responsible for water treatment, distribution billing and collections. Farmers Branch gets its water supply from nearby reservoirs as well as groundwater wells.

Around 12,500 water accounts exist within the city limits. The average monthly water bill is approximately $60 per household.

Understanding Your Farmers Branch Water Bill

Farmers Branch utility bills arrive monthly and typically contain charges for water and sewer service Here are some key elements to understand about your bill

• Bills are sent out the first week of each month.

• The due date is around the 24th of the month. Payments received after the due date incur late fees.

• Charges are based on your water consumption each month. Higher use means a higher bill.

• The bill outlines water rates and fees for service and infrastructure maintenance.

• Sewer charges are also assessed based on your water usage.

• Any past due balance or adjustments will appear on your bill.

Reviewing the various components of your water bill helps identify any irregularities that should be addressed with the city.

Ways to Pay Your Farmers Branch Water Bill

The City of Farmers Branch offers residents several options for paying water bills conveniently and securely:

Online Payment

• Visit www.farmersbranchtx.gov and click on “Online Payments”.

• Select “Water Bill Payment” and enter your account information.

• Payment can be made via credit card or e-check.

• You can setup automatic monthly payments here.

Phone Payment

• Call 972-919-2506 to reach the city’s automated payment system.

• Have your account number and payment details ready.

• A processing fee applies to phone payments.

In-Person Payment

• Visit Farmers Branch City Hall at 13000 William Dodson Pkwy.

• Make check, cash or money order payments at the Utility Billing counter.

• In-person payments can be made Monday-Friday 8am-5pm.

Drop Box Payment

• Place your water bill payment (check or money order only) into one of the two drop boxes located in the City Hall parking lot.

• Payments in the drop box before 8am will be processed same-day.

Mail-In Payment

• Send your check or money order to:

  Farmers Branch Water Dept.
  P.O. Box 819010
  Farmers Branch, TX 75381-9010

• Include your payment stub and allow 5-7 days for delivery.

Auto Bill Pay

• Enroll through your bank to have water bills paid automatically each month.

• Your bank mails a check to the City of Farmers Branch on your due date.

Third-Party Bill Pay

• Services like Doxo allow you to pay bills through their app and will deliver payments on your behalf.

Utilize the pay method that best fits your needs each month to keep your Farmers Branch water account in good standing.

Payment Assistance Options

If you are struggling to pay your water bill, Farmers Branch offers programs that may be able to help:

Payment Arrangements

• Payment plans allow you to pay your outstanding balance in installments over several months.

• Arrangements can be made by calling the city’s utility department.

Leak Adjustments

• You may qualify for a payment adjustment if a household leak caused unusually high water usage.

• Contact the utility department to see if a leak adjustment can be applied.

Bill Average Program

• This program averages your bill over 12 months to even out seasonal fluctuations in water use.

• To qualify, you must have 12 months of payment history with no late fees.

Don’t wait to seek help if you are unable to pay your bill in full. Farmers Branch wants to keep your water flowing.

Avoid Water Service Disruption

To prevent any disruption to your water service in Farmers Branch:

• Pay your water bill in full and on time each month.

• Contact the city immediately if you anticipate issues with payment.

• Update your contact information so you continue receiving bills.

• Enroll in paperless billing and auto pay for worry-free payments.

• Monitor your usage and address any spikes or leaks quickly.

Having access to water is essential. Keep your account current and let the city know if you need help to avoid shut offs. Paying your Farmers Branch water bill is easy when you utilize the convenient options available.