How To Easily Pay Your City Of Winston Salem Utility Bill

Paying your utility bill to the City Of Winston Salem doesn’t have to be a hassle. The city offers several quick and convenient ways to pay your water sewer, and stormwater bill so you can avoid late fees and service interruptions. In this article, I’ll walk you through the various payment options available and provide tips for saving time when taking care of this essential task.

Online Bill Pay

The easiest way to pay your City Of Winston Salem utility bill is online through the city’s website. You can make a one-time payment or set up recurring payments to be drafted from your bank account each month.

To pay online. you’ll need two key pieces of information from your latest bill

• 7-digit account number – This is found in the upper right corner of your bill.

• 4-digit PIN – This is the last four digits of your customer number, also found on your bill.

With these numbers, you can login at Pay Water/Sewer/Stormwater Bill Online on the city’s website. The online payment system accepts Visa, Mastercard, and Discover credit/debit cards as well as electronic checks.

Paying online is the fastest way to ensure your payment gets credited to your account right away. You’ll avoid mailing delays and have confirmation that your payment went through successfully.

Automatic Bank Draft

If you want to truly set it and forget it when paying your City Of Winston Salem utility bill, sign up for automatic bank draft payments. This authorizes the city to withdraw your bill amount directly from your checking or savings account each month.

To enroll in auto-pay bill drafts, you have two options:

1. Print and fill out the Automatic Draft Authorization form from the city’s website. Mail it along with a voided check to the address listed on the form.

2. Set up recurring payments through your bank’s online bill pay system. Log into your bank account and schedule monthly transfers to the City of Winston Salem for your utility bills.

The main benefit of bank drafts is that your payment will always process on time, preventing late fees. Just be sure to review your bill each month in case the amount changes.

Pay By Mail

If you prefer to mail in a traditional paper check or money order, City Of Winston Salem makes it easy. Your monthly bill will include a remittance envelope that you can use to return your payment through regular mail.

Make your check or money order payable to City Of Winston Salem and include the payment stub from your bill. Mail these items to:

City of Winston-Salem
Revenue Collections
PO Box 2756
Winston-Salem, NC 27102-2756

Allow 5-7 business days for mailed payments to process. I recommend mailing your payment at least 1 week before the due date to ensure it arrives on time. Late fees apply if payment is not received by the due date shown on your bill.

Pay By Phone

You can also pay your City Of Winston Salem utility bill over the phone using the city’s CityLink service. Call 336-727-8000 and select the option for utility payments.

To pay by phone, have these two numbers handy to provide:

• 7-digit account number
• 4-digit PIN

CityLink accepts Visa, Mastercard, and Discover cards for phone payments. This is a quick, simple option when you need to make a last-minute payment by the due date.

Pay In Person

If you want to hand deliver your utility bill payment, the City Of Winston Salem has two walk-in locations:

Bryce A. Stuart Municipal Building
100 East First Street, Suite 121
Winston-Salem, NC 27101

Black-Phillips-Smith Government Center
2301 North Patterson Avenue
Winston-Salem, NC 27105

Both locations are open Monday through Friday from 8am to 5pm. The Bryce A. Stuart building also has a convenient drive-through on the south side that is open the same hours.

You can pay with cash, check, money order, or credit/debit card when paying your bill in person. The city does not accept cash payments through the mail for security reasons.

24-Hour Drop Box

For after hours payments, a 24-hour drop box is located outside the Church Street entrance of the Bryce A. Stuart Municipal Building. Payments left in the drop box after 8am or on weekends/holidays will be processed the next business day.

Avoid Late Fees

Here are some tips to avoid late fees and potential service disruptions when paying your City Of Winston Salem utility bill:

• Mark your due date on your calendar so you remember to pay on time each month. Bills are sent bi-monthly.

• Enroll in paperless billing to receive an email when your new bill is ready to view online. Then you can pay right away.

• If funds are tight, call 336-727-8000 before the due date to set up a payment plan. This prevents late fees as long as you make the agreed installments.

• Sign up for account balance notifications through the city’s notification subscription page to receive an email or text when your balance is due.

Paying your City Of Winston Salem utility bill is a breeze when you use one of the quick payment options above. Online payments and bank drafts make it easy to set up recurring payments so your bill always gets paid on time. Or use the drive-through window, drop box, or CityLink phone payments for convenience when paying one-time or last minute. Choose the payment method that fits your preferences and say goodbye to late utility bills!