Having reliable water and sewer service is essential for any household or business The City of Woodstock, Georgia provides these vital utilities for residents and companies in their area. As a customer, it’s your responsibility to pay your Woodstock utility bill on time each month.
This guide will explain the various ways you can pay your City of Woodstock utility bill. We’ll cover payment options, due dates late fees and more.
Overview of City of Woodstock Utilities
The City of Woodstock Public Works department oversees water and sewer service in Woodstock. They maintain the infrastructure that delivers drinking water to properties and transports wastewater for treatment.
Around 30,000 customers rely on the city for water and sewer utilities. Paying your monthly bill funds ongoing operation, maintenance, and future upgrades to these critical systems. It’s important for all customers to pay bills on time to avoid account issues.
Billing Frequency and Due Dates
Woodstock utility bills are issued on a monthly basis. The billing date is not the same for all customers – it depends on your service area. However, bills are always due 21 days after the statement date.
For example, if your bill is dated January 15th, payment must be received by February 5th to avoid late fees. Due dates fall on the same date each month.
If the due date falls on a weekend or holiday, payments are accepted the next business day without late fees.
Reviewing Your Utility Bill
When you receive your printed or electronic bill, take a moment to review the charges. Your Woodstock utility bill will include:
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Current water usage charges
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Sewer service charges
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Account number
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Due date
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Comparison of current and previous water usage
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Billing address and service address
Contact the utility billing office at 770-592-6006 if you have any questions about specific charges or feel your bill is inaccurate.
Convenient Ways to Pay Your Bill
The City of Woodstock offers several payment options to provide billing flexibility:
Pay Online
The fastest way to pay is through the online payment portal. You’ll need your account number to login and view your balance. Online payments can be made by credit/debit card or e-check with no transaction fees.
Automatic Draft
Enroll in auto-draft to have payments automatically withdrawn from your checking account each month. Download the form on the city website and return it to the utility billing office to set up recurring payments.
Pay by Phone
Calling the payment processor at 855-748-3567 allows you to pay over the phone using a credit card, debit card or e-check. There is a $1.50 fee per phone transaction.
In-Person Payments
Visit the utility billing office located at the Woodstock City Hall Annex building. You can pay by cash, check or money order Monday-Friday 8am-4pm. A drive-thru window and drop box are also available.
Mail-In Payments
Send a check or money order along with your payment stub to the utility billing address listed on your statement. Allow 3-5 days for mail delivery to avoid late fees.
Third-Party Bill Pay
You can use your bank or credit union’s online bill pay feature. Provide the billing address and your account number for expedited processing.
Avoid Late Fees and Service Disruption
Payments must be received by the due date to avoid a 10% late penalty. If a past due balance remains after two bills, your water service may be disconnected.
A $50 fee is charged to reconnect after disconnection for non-payment. Outstanding balances also accrue 1.5% monthly interest charges.
Set bill reminders and utilize auto-draft or online payments to stay current on your account. If you need assistance paying your bill, the city partners with The Salvation Army and local churches for hardship utility grants.
Partial payments can also be arranged if you contact the billing office before your service is scheduled for disconnection.
Moving or Closing Your Utility Account
Contact the utility billing office at least 3 days before your move date to close or transfer your account. Provide the new account holder’s information or leave a forwarding address if permanently closing service.
This ensures you receive a final bill and avoids continued charges at your old address. Upon closing an account, any deposit balance is refunded by check within 30 days.
Contacting the City of Woodstock Utility Department
The utility billing office should be your first point of contact for any payment issues or questions:
Utility Billing Office
12453 Highway 92
Woodstock, GA 30188
Phone: 770-592-6006
Email: [email protected]
The city website at www.woodstockga.gov also has helpful resources on utility services, rates, and paying your bill. Stay in touch with them regarding any billing concerns.
Pay Your Utility Bills & Property Taxes Online or Over the Phone
The Town of Woodstock has partnered with Paystar to offer electronic payments (credit card, debit card, or e-check) of utility bills, real property taxes and personal property taxes. Please note that a convenience fee applies.
If you are paying your bill online or by telephone on the morning of disconnection, please contact the Municipal Office with your reference number and amount paid before 9:00 am. If you do not contact the Municipal Office with this information, it will not be received until the next day and the disconnect fee will be applied.
- Visit the Utility Payment Portal or the Taxes Payment Portal and enter your account number to get started.
Help Paying Your Water Bill Campaign
FAQ
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How do I get a water bill in Woodstock?
You will need your water bill to enter the account number and the name indicated on the bill. The City of Woodstock offers E-Bills for residents who would like to receive their bills electronically. Bills can be received via email by signing up through the City of Woodstock’s online portal.
Does Woodstock have a water & sewer utility?
In 2012, for the purposes of providing the customers of the water system with the best service, the City of Woodstock officially combined all of these services into one Water & Sewer Utility. The Water & Sewer Utility is overseen by the Public Works Department and consists of two divisions: Water & Sewer Maintenance and Utility Billing.
How are water/sewer charges calculated in Woodstock?
New rates reflected under “Calculation of Bills” as of May 1, 2024. The City of Woodstock bills for water/sewer services are calculated in units of one hundred (100) cubic feet, which is approximately 750 gallons of water. Sewer charges are based on water consumption.
Where can I send a check to Woodstock Water Department?
You may also mail a check to the office. The office address is: City of Woodstock Water Department 12453 Highway 92, Woodstock, GA 30188. Deposit amounts are as follows: After your water meter is installed, you can access up-to-date hourly usage information, understand consumption behavior and perform comparative analysis.
Where is the utility billing office located in Woodstock?
The utility billing office is located on the ground floor of the Woodstock City Hall Annex building at 12453 Highway 92. Office hours are Monday through Friday from 8 AM to 4 PM with closures on city holidays. A 24 hour drop box is located on the side of the building, next to the drive up window.
How do I pay a water deposit in Woodstock GA?
Deposits are required for each account and are refunded when the account is closed. The deposit must be paid before your first day of service. Deposits can be paid in person with a check, cash, or card. You may also mail a check to the office. The office address is: City of Woodstock Water Department 12453 Highway 92, Woodstock, GA 30188.