Having clean, reliable water service is essential for every Dallas resident and business. The City of Dallas Water Utilities department handles water delivery and billing for the city. Customers are responsible for paying their water bill on time each month. Dallas Water Utilities offers multiple payment options to fit every schedule and preference.
This guide will outline the various ways to pay your Dallas water bill, plus tips to avoid late fees and keep your account in good standing.
Review Your Billing Cycle
- Water bills are issued monthly on a regular schedule
- Your personal billing date cannot be changed
- Payment is due by the due date printed on your statement
- Late fees apply to past due balances
Knowing your individual billing cycle is important to pay on time Contact Dallas Water Utilities if you need clarification on your billing date or have account questions
Payment Method Options
Dallas Water Utilities offers various ways to pay your monthly water bill conveniently:
Pay Online
The new DallasGo online payment system allows free one-time or recurring payments from your bank account. Login or enroll at www.dallasgo.com.
Online payments process immediately to avoid late fees
AutoPay
Enroll in AutoPay through DallasGo to have your bill drafted from your checking account credit card or debit card automatically each month on the due date. This service is free and provides peace of mind your bill is always paid on time.
Pay by Mail
Detach the payment stub from your bill and mail with a check or money order to:
City of Dallas
PO Box 075277
Dallas, TX 75277-1000
Allow 7-10 days for mailed payments to process to avoid late fees.
Pay by Phone
Call (214) 651-1441 anytime to pay by phone using the automated system. Have your account number and payment info ready.
Pay in Person
Bring your bill to any authorized pay station around Dallas to pay by cash, check or money order. Visit dallascityhall.com for locations.
Night Drop Box
A drop box located outside Dallas City Hall accepts check/money order payments 24/7 without postage. Only use the night box for current bills.
Through Your Bank
Many banks allow online bill pay which mails a check on your behalf. However, this takes 7-10 days to reach the city. Use Dallas Water Utilities’ address when setting up bill pay.
Avoid Late Payment Penalties
Pay your water bill by the due date printed on your monthly statement to avoid late fees being applied. If your account becomes delinquent, contact Dallas Water Utilities immediately to discuss payment plan options to restore good standing.
You’ll receive a termination notice if your balance is 60+ days past due. To avoid shut off, pay immediately online or by phone or set up a payment arrangement. Don’t let your account become noncompliant.
Payment Plan Assistance
If you’re struggling to pay your bill on time, Dallas Water Utilities can help set up a customized payment plan to fit your budget and get your account up to date. Contact them as soon as possible to make arrangements.
You can request a payment plan by email, phone or through Dallas 3-1-1 service online. The utility wants to work with customers facing financial hardship.
AutoPay for Peace of Mind
Enrolling in AutoPay through DallasGo provides comfort and convenience knowing your water bill is paid automatically each month on the due date. This free service avoids late fees and service interruption when life gets busy.
AutoPay is highly recommended for easy water bill management. You can cancel at anytime.
Moving or Closing Your Account
Alert Dallas Water Utilities at least 30 days in advance when you’re moving to close your existing account and open service at your new address. This ensures proper final billing and a smooth transition.
Billing Questions or Disputes
Contact customer service as soon as possible if you have concerns about your water bill charges, usage changes or think your bill contains an error. The utility’s billing specialists can evaluate your account and make corrections as needed. Don’t delay resolving any billing issues.
We’re Here to Assist You
Having reliable water service is essential for every Dallas resident and business. Paying your bill promptly each month ensures uninterrupted water delivery. Dallas Water Utilities offers flexible payment options to fit every circumstance and makes it easy to pay on time. Contact them anytime you need help or have questions about your account.
How To Pay Your #PalmBeachCounty Water Utility Bill Online
FAQ
What is the phone number for the Dallas water bill?
How do I pay my Dallas water bill without logging in?
How do I set up water utilities in Dallas?
How to find Dallas water account number?
How do I pay my water bill in Dallas?
Dallas Water Utilities (DWU) offers customers several options to pay their water bill. Choose the payment method that is convenient to you. Register for a profile on DallasGo, the new online payment platform, at dallas.gov/DallasGo. Or use Guest Pay to make a convenient one-time payment.
What happens if you don’t pay your water bill in Dallas?
There will be no late fees or water service interruptions for late payments during the transition to DallasGo, according to the department. The city did not specify how long the grace period will be. Residents can make payments by mail, phone or in person at Dallas City Hall and authorized payment locations.
Who is Dallas Water Utilities?
Dallas Water Utilities (DWU) proudly serves over 2.6 million people as a local and regional provider of water, wastewater, stormwater and flood control services. DWU’s One Water vision is to provide services vital to the health, safety and quality of life of Dallas residents and customers. Visit 311 Online or Download the IOS or Android app
How do I contact Dallas Water Utilities?
The online system is available for residents in English and Spanish. The platform offers an option to switch between both languages. Residents experiencing issues with the new platform can call the Dallas Water Utilities Department office at 214-651-1441, Monday through Friday, 8 a.m. to 5 p.m.
What’s new at Dallas Water Utilities?
Sarah Standifer, Dallas Water Utilities interim director, said, “This new payment platform is being launched as part of our effort to continuously improve the customer experience and make doing business with the city easier,” said. “DallasGo aligns with our innovative and transformational technology strategy.”
How do I pay DWU in Dallas?
Visit the second floor lobby of Dallas City Hall and sign in for assistance from a DWU representative. find an authorized payment station near you. Deliver a payment by check or money order using the drop box outside City Hall, in the driveway between Young Street and Canton Street.