Understanding and managing your energy bills and payments with Eon can seem complicated at first. This article provides answers to frequently asked questions about Eon gas and electricity billing payments meter readings, account management and more. Read on for a helpful overview of common billing and payment topics for Eon residential customers.
Getting and Understanding Your Eon Bill
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How does Eon bill me? Eon bills you monthly whenever you submit a meter reading If no reading received for 3 months, they’ll send an estimated bill Pay-as-you-go customers receive bills less frequently.
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What are the parts of my Eon bill? Key sections are previous balance, charges for electricity/gas used, payments made, and current balance due You’ll also see meter readings, rates, and calculations
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Why do my bills fluctuate? Normal for bills to be higher in winter when usage increases and lower in summer. Price per kWh stays fixed on fixed tariffs.
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I think my bill is wrong – what can I do? Check if your bill is estimated or not. Submit updated meter readings if estimated. Contact Eon to investigate if bill seems wrong despite accurate readings.
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Why did I get an estimated bill if I have a smart meter? Occurs if no smart meter readings received that month due to technical issues. Submit new readings to get accurate bill.
Paying Your Eon Bill
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What payment methods are accepted? Recommended method is Direct Debit. Other options include online, phone, Post Office, PayPoint, bank transfer, cheque, and card.
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Can I pay online? Yes, through your online account. Log in and select make payment.
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How can I pay by phone? Call 0808 501 5200 and follow prompts to pay by card, debit card, or electronic check.
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Where do I mail a cheque payment? Make cheque payable to Eon Next and write account number on back. Mail to Eon Next, PO Box 10909, Nottingham, NG1 9NJ.
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Can I pay by cash? Yes, take cash payment to a PayPoint location – bring bill barcode. Or use PayNearMe kiosks at retailers like 7-Eleven.
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Why is my barcode not on the bill? You can use the barcode from an older bill, it stays the same. Take a photo of it to have the barcode on your phone.
Managing Your Account
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How do I check if I’m in credit/debit? Credit balances show as £XX CR on your bill. Debit is shown as £XX DR. Check current balance owed.
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Why did my Direct Debit increase? To cover increased usage and avoid debt. Eon reviews payments regularly. Check account activity and contact Eon if increase seems unreasonable.
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Can I change my Direct Debit amount? Yes, contact Eon to adjust up or down if incorrect. Keep in mind winter/summer cycles. Manage through online account or call 0808 501 5200.
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Why can’t I pay quarterly? Eon bills monthly to avoid large unexpected bills. Keeping payments frequent helps customers monitor usage and stay on track.
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How do I keep my account healthy? Watch for excessive debt or credit buildup. Make manual payments to correct. Ensure readings submitted regularly for accurate bills.
Submitting Meter Readings
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Why do you need meter readings? Regular readings let Eon accurately calculate your usage and bills. Prevents over/under-estimates.
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My bill is estimated – what should I do? Submit an actual meter reading as soon as possible online or by phone. Eon will then generate updated bill.
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How often should I provide readings? Ideally monthly, especially if no smart meter. Many ways to submit – online, phone, app, text, email.
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Do I still need to submit readings with a smart meter? Yes, still provide monthly readings as backup if the smart meter fails to transmit data. Ensures accurate billing.
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What if I can’t access my meter? Contact Eon with safety/access issues. Provide an estimated reading as close as possible to help avoid large corrections later.
Billing and Payment Support
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What if I can’t pay my bill? Contact Eon immediately if struggling to pay. Payment plans, grants and other assistance may be available. Don’t ignore the issue.
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Where can I get bill payment help? Eon partners with Salvation Army to provide bill assistance via the Emergency Financial Assistance Program. Contact them to apply.
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How do I avoid late fees? Pay the total by the due date. Direct Debit automatically pays on time. Late fees are 4% of unpaid balance – avoid them by paying on time.
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How can I get a copy of my bill? Sign in to your online account to view/download bills from past 2 years. Request paper copies by contacting Eon customer service.
Staying on top of your Eon gas and electricity billing and payments takes a little effort, but gets much easier over time. Use this FAQ resource to understand your bill details, know the payment options, submit regular meter readings and keep your account in good standing. Reach out to Eon customer support if any questions arise.
Help with your bills.
Check out the various guides to help you with your bills, payments and meters.
Need some extra help?
If youre a vulnerable customer and want some extra support, were here to help.
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Understanding your bill
FAQ
How often do you get a bill from Eon?
What does CR mean on bill?
What does it mean to be in credit with Eon?
What do I need to know before paying my electricity bill?
The balance of your previous bill. Gas and/or electricity you’ve used + the cost of gas and/or electricity + standing charges. Payments made since your last bill. This is the latest balance due for payment. Nobody likes nasty surprises. At E.ON Next, we help our customers stay on top of their finances so we bill monthly as standard.
What should I check when I receive my energy bill?
We’re here to make your energy bills as simple as possible to read. There are several important bits that you should check when you do receive your electricity and gas bill: Previous balance – This is the balance of the energy bill you had before. Charges – How much electricity and/or gas that you’ve used plus any standing charges.
Where can I Find my eonnext energy bill?
In that case, it can be found online by visiting your account. For accessible billing options, you can request braille or large print by emailing us at [email protected]. Learn more about how we are making energy accessible. Your bill has arrived, but you’re unsure what it all means?
Can I pay my Eon bill with a credit card?
Also I don’t see credit cards mentioned as an acceptable method of payment on an Eon bill. Debit card, yes, but not a credit card. Your tariff may require monthly fixed DD payment, refer to the T&C’s. You can certainly pay your bills by either credit or debit card if you wish. We accept Switch/Maestro, Solo, Visa, Mastercard and Electron.
How do I pay my Eon next bill?
You can pay by cash at your local Post Office, Payzone and PayPoint. You’ll just need the barcode off your bill. By cheque. Please make your cheque payable to E.ON Next, write your E.ON Next account number (e.g.
What if I get a refund from Eon next Energy Limited?
If an error is made in the payment of your Direct Debit, by E.ON Next Energy Limited or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when E.ON Next Energy Limited asks you to.