How to Pay Your JEA Bill Without Signing In – A Step-by-Step Guide

Paying your utility bill should be quick and easy, but sometimes creating an online account can feel like more trouble than it’s worth That’s why JEA offers Guest Pay – a way to pay your bill online without creating an account or signing in This convenient option allows anyone to make a payment on behalf of a JEA customer by simply entering their account information.

In this article we’ll walk through the step-by-step process to pay a JEA bill without signing in using Guest Pay. Whether you’re paying your own bill or helping out a friend or family member Guest Pay makes it a breeze.

What is JEA Guest Pay?

JEA Guest Pay allows payments to be made using a debit/credit card to any JEA account by entering the account number It’s perfect for

• Customers who don’t have an online JEA account but want to pay online
• Someone who isn’t the account holder but wants to make a payment for a JEA customer

To use Guest Pay anonymously on behalf of someone else, you just need the customer’s last name and address. It’s a great way to lend a hand to someone who may need help paying their utility bill.

Guest Pay is provided by JEA’s third-party payment processor, KUBRA. It’s safe, secure, and easy to use.

Step 1: Navigate to the Guest Pay Page

To start, go to jea.com/guestpay. This will take you to the Guest Pay page.

On this page, you’ll see a few different options:

• Make a Payment Now – if you have the JEA account number
• Search by Name and Address – if you don’t have the account number

You can also click “Learn More” to read details about how Guest Pay works.

Step 2: Enter the Account Information

If you have the account number, select “Make a Payment Now” and enter the 10-digit account number.

If you don’t have the account number, select “Search by Name and Address” and enter the customer’s last name and service address.

Make sure the information entered matches the account holder’s details exactly. Entering any information incorrectly could result in the payment not processing properly.

Step 3: Enter Your Payment Details

After entering the account information, you’ll need to enter payment details on the next screen.

First, enter the payment amount. You can pay any desired amount up to the full balance due.

Next, enter your name and email address. This allows JEA to send you a payment confirmation without tying the payment to your account.

Finally, enter your debit/credit card information. Make sure all details like card number, expiration date, and security code are entered correctly.

Double check that all payment details are accurate before submitting.

Step 4: Submit Payment

Once all fields are completed with correct account and payment information, click “Continue” to submit the payment.

You’ll get a confirmation page showing your payment was received. JEA will also email you a payment confirmation receipt.

And that’s it! Within 1-2 business days, your payment will be processed and applied to the JEA account.

Tips for Using JEA Guest Pay

Here are some tips to ensure smooth sailing when using Guest Pay:

• Have all necessary information ready – Account number or customer name/address, payment amount, and card details. This prevents errors that could delay processing.

• Double check account information – Entering any digits wrong means your payment might not get applied properly. Triple check numbers and addresses.

• Save the confirmation – Keep the emailed receipt for your records in case any issues come up.

• Allow time for processing – Payments go through within 1-2 business days. Don’t wait until the last minute!

• Contact JEA for help – If your payment doesn’t process correctly, call JEA at (904) 665-6000 for assistance.

Guest Pay FAQs

Here are answers to some frequently asked questions about JEA’s Guest Pay option:

Is there a fee to use Guest Pay?
No, JEA does not charge any fee to use Guest Pay. However, your bank may charge a transaction fee depending on your account.

Can I use Guest Pay to pay a deposit?
Unfortunately, no. Guest Pay can only be used to make payments on active JEA accounts. It cannot be used to pay utility deposits.

Is Guest Pay secure?
Yes, Guest Pay is secure. JEA uses industry-standard encryption and security measures to protect your payment information.

When will the payment post to the account?
Payments made before 11pm EST will typically post to the JEA account within 1-2 business days. Allow 3-5 days for mailing if paying by check.

What if I entered information incorrectly?
Contact JEA at (904) 665-6000 right away if you notice an error. JEA can help determine if your payment processed properly or not.

Can I use Guest Pay for my business account?
Yes, Guest Pay works for both residential and business JEA accounts. Just enter the business account number when making the payment.

Other Ways to Pay Your JEA Bill

In addition to Guest Pay, JEA offers many other convenient payment options:

• Online Account – Create a secure online account to receive and pay bills electronically. You can also track usage and go paperless.

• By Phone – Call JEA at (904) 665-6000 and speak to an agent to make a payment via phone.

• AutoPay – Set up recurring automatic payments from a checking account to pay bills on time without the hassle.

• In Person – Visit an authorized payment location like Winn-Dixie, Walmart, Amscot, and more. Locations can be found using the JEA payment map.

• By Mail – Mail a check or money order made payable to JEA using the remittance slip and envelope provided with your monthly bill.

No matter which option you choose, JEA aims to make paying your utility bill as quick and easy as possible. Guest Pay offers a convenient way to pay a bill online without the need to create yet another account and password. Give it a try next time you need to pay a JEA bill for yourself or for a friend!