Having access to essential utilities like water, sewer, sanitation and gas is vital for every home and business. The City of Pell City provides these important services to the community and bills each customer monthly based on usage and other fees. Paying your Pell City utility bill promptly every month ensures continuous service. The City offers convenient online, phone, mail and in-person payment options.
About Pell City Utilities
The City of Pell City is located in St. Clair County, Alabama along I-20 between Birmingham and Atlanta. They provide over 12,000 households and businesses with water, sewer, garbage collection and natural gas utility services. Customers are billed monthly with payment due by the 15th of each month to avoid penalties.
Online Bill Pay
The fastest and most convenient way to pay your Pell City utility bill is online through the City’s secure payment portal. To get started:
- Visit pellcity.payub.com
- Click “Login” and enter your customer number and PIN
- Select “Make Payment” to pay your balance due
You can use this online portal to
- Pay your utility bill with credit/debit card or e-check
- View payment history
- Enroll in autopay
- Update payment methods
- Manage multiple accounts
Save time and hassle by paying online each month.
Pay By Phone
Pell City offers a phone payment system to pay your utility bill easily over the phone 24/7.
To use the automated system
- Call 844-580-2799
- Enter your customer number and PIN
- Select option to make a payment
- Enter payment information
Confirmation of your payment will be provided during the call.
Paying by Mail
If you prefer to mail in your utility bill payment each month, simply send a check or money order using the payment stub attached to your paper bill. Be sure to include your PIN number and account number on the check.
Mail payments to:
City of Pell City
PO Box 880997
Pell City, AL 35128
Allow 7-10 business days for mailed payments to process. Pay early to avoid late fees.
Paying In Person
You can also pay your Pell City utility bill in person at the Revenue Department located at 1905 5th Avenue North in downtown Pell City. They accept cash, check, money order or card payments. Office hours are Monday-Friday 8am-4:30pm.
Manage Your Account Online
Setting up an online account access through pellcity.payub.com allows you to view balance and payment history, update account information, set notification reminders and enroll in autopay.
With autopay, your bill is paid automatically each month on the due date using your preferred payment method on file. This prevents late payments!
Avoid Late Fees
Pell City utility bills must be paid by the 15th of each month to avoid a 10% late penalty. Payments made after the 25th can have services disconnected. Pay online or via phone by the due date, setup autopay, or allow 7-10 days for mailed payments. Late fees add unnecessary costs to your utility service.
Payment Assistance
If you are struggling financially and unable to pay your utility bill, Pell City wants to help you maintain service. They offer payment arrangements for those facing temporary hardships. You may also qualify for assistance through their Helping Hands program – call them for details. Don’t let an unpaid bill disrupt your household utilities.
Moving or Closing Your Account
Contact the Pell City Revenue Department at least 3 days before you need to close or transfer your utility services. You will need to complete a service order to start or stop service and provide new mailing or service addresses. Make this call immediately when moving to avoid unwanted charges on your account.
Summary of Key Points
- Pay your Pell City utility bill online, by phone, mail or in person by the 15th each month
- Setup autopay through your online account for automated payments
- Allow 7-10 days processing time for mailed payments
- Late fees apply after the 15th – call immediately if you need help paying
- Update service orders promptly when moving in or out to manage billing
- Use online account access to easily view and manage your utility account
Having continuous access to essential utilities provided by the City of Pell City is important for every resident and business owner. Paying your bill promptly and managing your account online makes the process quick, easy and stress-free!
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Information about Online Bill Pay for City Utilities
FAQ
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What is Pell City water billing?
Pell City Water Billing, a division of the Revenue/Utility Department, provides water and sewer services to Pell City, Alabama. Customers can set up new service, make payments online, or set up automatic bank drafts. For inquiries, contact the department at 205-338-2244 option 2 or email [email protected].
Who provides water & sewer services in Pell City Alabama?
Provides water and sewer services, online bill pay, automatic bank drafts, and new service forms for Pell City, Alabama. Pell City Water Billing, a division of the Revenue/Utility Department, provides water and sewer services to Pell City, Alabama. Customers can set up new service, make payments online, or set up automatic bank drafts.
How do I set up water service in Pell City?
When you move to a new home in Pell City, you’ll most likely already have running water, but you’ll still need to set up water service with the Pell City Water. Luckily, Pell City has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form.
How do I Stop my Pell City water service?
When you move out of a home in Pell City, you’ll need to stop your water service with the Pell City Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
Does Pell City water works have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires City of Pell City Water Works to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Where does Pell City Water Works get its water?
Established in 1927, the City of Pell City Water Works currently obtains its supply from a blend of sources, primarily from groundwater pumped from four wells that are located throughout the city and surface water from the Coosa Valley Water Authority in Ragland.