Questar Gas provides natural gas services to over 1 million customers across Utah, Wyoming and Idaho. Paying your Questar Gas bill quickly and easily online is simple if you understand how to login and navigate their online account management system. This guide will walk you through the process step-by-step.
Getting Started with Online Account Access
To pay your Questar Gas bill online or access other account features you need to first login to your account on their website. There are two options for accessing your online account
New User Registration
If you are new to paying your Questar Gas bill online, you will need to complete a one-time registration process. Click the “Register” link on the login page and provide some basic information like your account number, last payment amount, etc. to validate your account. You will then create a username and password.
Existing User Login
If you already registered previously, simply enter your username and password on the Questar Gas login page. If you forgot your username or password, you can select the links to recover them via email.
Navigating the Questar Gas Online Account Portal
Once logged into your Questar Gas online account portal, you will see a dashboard displaying your account overview. Key links and features to access include:
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Account Summary – View your current account balance, due date, amount due and usage.
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Billing & Payment – Make a one-time payment, set up recurring autopay, view billing history or switch to paperless billing.
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Service Requests – Request to start/stop service or report gas leaks, outages or other issues.
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Paperless Options – Enroll in paperless billing and manage account notifications.
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Profile – Update your contact information or change account passwords.
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Additional Services – Sign up for budget billing or balanced payment plans.
How to Pay Your Questar Gas Bill Online
To pay your bill through the Questar Gas online account portal, follow these simple steps:
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Select “Billing & Payments” from the main account dashboard.
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Choose “Make Payment” and enter your payment amount.
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Select Payment Method:
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One-time eCheck payment from your bank account
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One-time credit/debit card payment
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Recurring autopay set up
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Enter required payment method details and submit.
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Confirmation of your payment will be displayed.
Important notes about online bill pay:
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eCheck payments from a bank account have no fee. Cards have a convenience fee.
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You can also setup reoccurring autopay for automatic payments.
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Payments post immediately but take 1-2 days to reflect on your account.
Other Ways to Pay Your Questar Gas Bill
In addition to the Questar Gas online account portal, you have a few other options to pay your gas bill if you prefer:
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Questar Mobile App – Download the app and login to pay bills on your phone or tablet.
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Call In – Pay over the phone anytime by calling Questar customer service at 1-877-548-1888.
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Mail-In – Send a physical check or money order with your remittance stub. Allow 7-10 days to process.
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Authorized Payment Location – Take your bill to an authorized payment center like Walmart or CheckFreePay to pay in person.
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Automatic Bank Draft – Set up recurring payments directly through your bank’s bill pay service.
No matter which method you choose, Questar Gas aims to make paying your bill quick, easy and convenient. The online account portal provides the most features and allows you to monitor usage and manage payments yourself anytime.
Troubleshooting Questar Gas Bill Pay Issues
Paying your Questar Gas bill online is usually a smooth, trouble-free process. However, some common issues can occasionally arise:
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Login Troubles – Reset your password via email if you have trouble accessing your account. Or contact customer service if you need help getting your username.
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Wrong Amount – Double check your account balance if you get an error for paying the incorrect amount. Rates and usage fluctuate monthly.
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Late Payment Posting – Although most payments post within 1-2 days, allow extra time for mailing physical checks or for holidays/weekends.
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Declined Card – Verify with your bank that your card is not expired, at its limit or otherwise restricted if your payment won’t process.
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AutoPay Problems – Make sure your autopay payment method is still valid if payments are not processing on your scheduled date.
Reaching out to the Questar Gas customer service team at 1-877-548-1888 can also help resolve any issues you encounter.
Getting the Most from Your Questar Gas Account
Creating an online account profile and learning your way around the Questar Gas website or mobile app unlocks a full suite of account management features:
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Monitor your usage and compare monthly costs
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Identify ways to use less gas and save money
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Review payment history and billing statements
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Set custom notifications and paperless options
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Submit and track service requests
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Set up automatic payments for convenience
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Update account and contact information
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Find energy efficiency rebates and incentives
So don’t wait – register for your Questar Gas online account today to make paying your bill and managing your gas service quick and easy. Having full visibility and control over your account is just a few clicks away.
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In order to serve you better, please select your Dominion Energy location services.
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FAQ
Where can you pay a Dominion energy bill without signing in?
What is Questar gas now called?
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Previously known as
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Now known as
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Questar Gas
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Dominion Energy Utah Dominion Energy Wyoming Dominion Energy Idaho
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Wexpro
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Dominion Energy Wexpro
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Questar Pipeline, LLC
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Dominion Energy Questar Pipeline, LLC
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How do I pay my Kansas gas bill by phone?
Did Dominion change to Enbridge?