Having reliable electricity is a necessity for homes and businesses today. San Isabel Electric provides power to thousands of members in southern Colorado. As a customer you receive a monthly electric bill for your usage. Read on for a comprehensive guide to understanding your bill and the many options to pay it.
About San Isabel Electric Association
San Isabel Electric is a member-owned electric cooperative providing electricity to rural areas of southern Colorado. Some key facts:
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Formed in 1938 to bring power to unserved farms and towns.
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Supplies electricity to over 21,000 meters across 5 counties.
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Maintains 2,600 miles of power lines and 25 substations.
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Governed by a 9-member board elected by co-op members
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Not-for-profit co-op returns revenues to members in capital credits
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Offers energy efficiency programs, rebates, solar options and financing.
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Committed to providing reliable, affordable electric service.
Understanding Your Monthly Electric Bill
As a San Isabel Electric customer, you’ll receive a monthly bill for your home or business electric usage. Here’s what’s included on your billing statement:
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Account number, meter number, billing date
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Previous balance, payments received, amount due
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Meter readings showing kilowatt-hour (kWh) usage
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Billed charges including base rates, fees, purchased power cost
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Billing history showing usage over past 13 months
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Due date for payment to avoid late fees
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Remittance stub for mailing in payment
Review your bill carefully each month. Contact San Isabel Electric if you have any questions. Being aware of your electric use and charges will make paying your bill easier.
Ways to Pay Your San Isabel Electric Bill
When it’s time to pay your electric bill, San Isabel Electric offers several fast, convenient payment options:
Pay Online Using SmartHub
The easiest way to pay is through SmartHub, the online account management portal. Simply login to SmartHub with your credentials and click “Pay Now” to make a payment by e-check, credit or debit card.
Pay by Phone
Call 1-800-279-7432 to reach San Isabel Electric’s customer service team. They can take a payment over the phone using your credit/debit card.
Pay by Mail
Detach the payment stub from your paper bill and mail it along with a check or money order to San Isabel Electric. Allow 7-10 days for mailed payments to process.
Pay in Person
Visit San Isabel Electric’s office in Pueblo West or Salida to make a payment. They accept cash, check or credit/debit cards.
Auto Bill Pay
Sign up for monthly auto bill pay and your payment is deducted automatically from your bank account. Download the auto pay form online.
Budget Billing
With budget billing, you pay a consistent amount each month based on your average usage. This makes budgeting easier. Call to enroll.
Prepaid Billing
With prepaid billing, you pay ahead for electricity before you use it, like putting gas in your car. This helps you control costs.
Payment Assistance Programs
If you’re struggling to pay your electric bill, San Isabel Electric offers assistance:
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Payment arrangements – Set up a plan to pay your balance over time.
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Net metering – Get credit for excess energy generated from solar.
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Energy audits – Identify ways to improve efficiency and lower energy costs.
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Energy assistance funds – Federal and local programs are available if you qualify.
Don’t hesitate to call San Isabel Electric to discuss bill payment assistance tailored to your situation. Keeping your lights on is the top priority.
Avoid Electric Service Disruption
To avoid having your power shut off due to non-payment, be sure to pay your electric bill in full by the due date. Here is what happens if your account becomes delinquent:
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A late fee of 1.5% is added if not paid on time.
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A final notice is mailed giving 5 days to pay before disconnection.
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On the disconnect date, your power is turned off if the past due amount is still unpaid.
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A $50 reconnect fee applies to restore service after disconnection.
Avoid fees and outages by paying on time. But if issues arise, call immediately to make arrangements.
SmartHub – Your Online Account Management
SmartHub is San Isabel Electric’s online portal and mobile app that allows you to easily manage all aspects of your electric account:
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Pay your bill online 24/7
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View usage data and trends
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Monitor daily usage to track costs
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Set up outage alerts and notifications
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Report service issues directly to the co-op
Accessing your account on SmartHub makes paying your bill and more a breeze! Download the mobile app or visit siea.com to log in.
Customer Service That Goes the Extra Mile
San Isabel Electric’s team provides exceptional service when you need questions answered or bill paying help:
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Call 1-800-279-7432 to speak with a representative during business hours.
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Email [email protected] for routine inquiries.
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Visit either office location in Pueblo West or Salida.
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After hours, call 1-800-279-7432 to report a power outage or emergency.
Don’t hesitate to reach out to them regarding any billing or service needs. They are always happy to assist!
Reliable electricity is vital for modern life. Paying your electric bill on time ensures uninterrupted service. San Isabel Electric offers convenient payment options and assistance programs so you can focus on living your life powered on.
San Isabel Electric SmartHub
How do I pay my San Isabel electric bill?
MAKE BILL PAYMENT EASY WITH SMARTHUB’S CONVENIENT PAYMENT OPTIONS. SmartHub is a web and mobile app that allows you to take control of all aspects of your San Isabel Electric account. With SmartHub, you can pay your bill, manage your use, and contact us with service issues quickly and easily.
Can I send cash to San Isabel electric?
Please do not send cash. San Isabel Electric is making it easy for you to pay your electric bill or any billed invoice without having to create a SmartHub account or logging in. Simply input your account number from your invoice or bill and your last name, or the name of your business, to make a payment. Simply click here.
Does San Isabel electric have a prepaid program?
San Isabel Electric’s prepaid program allows you to pay on your own schedule. No deposit is required. You can monitor electric usage and your account balance, prepay for your electricity and save money! Does your meter qualify? San Isabel Electric’s prepaid program is available only for our residential members with qualifying meters.
How do I report a power outage to San Isabel electric?
Using the data on your phone you can use SmartHub, San Isabel Electric’s mobile account management app. Just text OUT to 844-959-3013 to report a power outage. This is the same toll-free number that you receive text notifications from, if you are signed up for text notifications about outages, billing and other services.
Where can I pay my electric bill with cash?
You can now use cash to pay your electric bill at Dollar General, Family Dollar, 7 Eleven, Walgreens, Travel America, and Walmart. To make a payment, scan the barcode on the bottom of your monthly bill or in SmartHub at the register. After processing, SIEA will refund one $1.50 convenience fee per billing period.